We love to get feedback - it helps us find out what our clients really want. Here's a random selection of comments from our past customers!
“We had the most marvellous time in Chile. The guides looked after us well, and all arrived bang on time, were courteous and attentive. Of course the loss of the rest of our trip was out of everyones control, and a great shame, but we had a grand holiday nonetheless. We did feel you held our hands for us as the need to exit loomed, and we very much appreciate having our flights sorted.
Any clients going to Santaigo are firmly recommended to find time for Valparaiso in our opinion. We ate at some wonderful restaurants - lunch on the terrace at La Conception was a high point, as was lunch at Tres Pesces. The Art Nouveau Palacio Baburizza is wonderful, and the street art in this part of town is amazing - so many photos! We failed to make the bus system work for us, enjoyed the funicular, but walking to Pablo Neruda’s house was worthwhile and straightforward (getting anywhere on foot with a good pair of lungs is no problem!)
We are so pleased we included Chiloe. We did a whistle-stop tour of 6 of the wooden churches and it was a great reason to drive through the bonny countryside and onto Achao island. If we had more time a drive to the west coast would have been nice, but we did go to Punihuil in the north to see the tail end of the penguin season which was certainly worth the trip, more soo earlier in the season. Good roads for the entirely of our driving, and where we did use dirt tracks the car coped beautifully.
We drove from Puerto Varas to Petrohue via the falls and the river (wow! no wonder you put the photo on your bookmark!) and then took a walk in the sunshine on the volcano Osorno, finishing with a drive up to the ski resort to enjoy the sundown views. The Alerce Andino National Park was a high spot and we had a glorious walk in the woods. It was thrilling to see birds and frogs here. Before flying out we drove to Frutilar for the morning which was a lovely drive, town a bit cheesy, exploiting the german past but still nice.
The transfer from Punta Arenas to Torres del Paine was for just 4 of us, and we saw flamingos and rheas on the way. It included a stop at an estancia, with a tour of the old farmhouse and a lamb asado barbecue so that was great! A long road trip but road was good and views wonderful, we had clear skies all day. Excursions were all fabulous - to Grey Lake on the boat, the French Valley, and a shorter day trip to view the Torres. Gobs well and truly smacked!” - AC travelled in March 2020
“Firstly thank you for your expertise and very valued knowledge. Not a single transfer was late, the drivers were excellent and the vehicles first class. I felt our itinerary was very balanced and well paced and there was only one hotel that I would have changed, all the other the hotels and lodges were excellent. I completely fell in love with Costa Rica as did my son. It really is a special place and our route, anti-clockwise, was definitely the way to go! There was so much wildlife everywhere and our highlights were, in no particular order, the sloths, such awesome creatures, the toucans, the trip to the hot springs, the sky walk and zip line in the cloud forest and Xandari for our final two nights, a real treat! It really was a truly fabulous trip and thank you for making it happen.” - HM travelled in December 2019
“Thank you for your huge part in putting together this unique, tailored trip to ancient sites in Peru, and adjusting the schedule when necessary and adding things which made people feel very cared for. The trip was so fulfilling, I was wowed by many of the sites and loved Chavín de Huántar, but many of the other sites too including Pacopampa and Wilcahuain, plus many of the museums. Our main guide was a wealth of information and it was very moving to hear her talk about the devastation wrought by natural disasters and their impact on communities past and present. The contact with the archaeologists was a huge asset too - I'm really thankful for you enabling that.” - MR travelled in August 2019
“A wonderful family run hacienda with lovely, friendly staff. All of the activities are interesting and I would especially recommend the bee-keeping and chocolate making. All the food is delicious and I was very well looked after throughout my stay. I only had two nights and would have loved a third!” - ED travelled in September 2019
“A truly amazing holiday and seeing those wonders of nature was jaw dropping. We enjoyed the stunning scenery around Cachi, Cafayate and Salta and our guide was fantastic-his knowledge was amazing. Thanks again for your assistance and organisation.” - BH travelled in January 2019
“All transfers by car were on time and with very nice drivers. The hotel staff were charming and we found the concierge service very helpful too. The holiday was a great success, many thanks for organising it.” - AB travelled in February 2019
“Many thanks for your welcome home and for all your help. We arrived back safely after a really excellent trip and all the arrangements went very smoothly. Aside from the drive to and from Iruya, which was amazing if hair-raising, the highlights for both of us were probably the walk on the glacier and seeing the penguins on the Valdes peninsula. As very amateur bird lovers, it was also fabulous to see three burrowing owls on a short early evening walk behind the hotel at Tolombon. The drive to El Chalten and the views from Aguas Arriba and from the hotel in Cachi were also pretty special. Once again, very many thanks for all your input - your advice was invaluable.” - GB travelled in December 2018
“We had a magical time in Peru! All ran smoothly according to your brilliant schedule, enhanced only by the fact that we ended up having a private Mountain Lodges of Peru trek, just the three of us, with our own guide and muleteer. That meant we could set our own pace and squeeze in extras, which suited us all, and everything was a highlight. From the high-altitude foods tasting menu accompanied by nectars and infusions at Mil restaurant on our first day to that first glimpse of Machu Picchu across the valley on my birthday! The sun shone throughout and we managed a pre-dawn sortie to watch the sun rise over Machu Picchu. Our time in the Sacred Valley was amazing too and we had an excellent guide. Your local agent was very helpful throughout but in particular in arranging assistance at Lima airport on our return as the connection time was quite tight and, as you predicted, we weren’t able to check our bags all the way through to London. So a huge success thanks to your superb planning Sue.. I'm now recommending you to everyone!” - ES travelled in May 2018
“Thanks for arranging a brilliant holiday for us. For me, I think the highlight was staying at the Nayara Springs hotel and visiting the hanging bridges in Arenal. Our guide there was excellent, and showed us how to photograph wildlife through a spotting scope. We also saw whales and dolphins on our excursion from Playa Cativo, and on our last night the hotel laid on a special dinner for us in the bar – luxury private dining. The hotels were all great and the staff friendly and helpful. We’d certainly go back to Costa Rica, but maybe in the dry season next time.” - ST travelled in July 2018
“Thanks for organising our recent holiday, we had a wonderful time and everything went to plan and ran exactly as stated in the itinerary. The organisation of the trekking part of the trip was outstanding - there were only 4 of us in the group and we were taken care of by 12 porters/cooks who came up with delicious and varied food. All the team were friendly and helpful. Thanks again for a wonderful holiday.” - EM&NS travelled in June 2018
“Thank you once again for organising such a wonderful holiday for us!! The holiday had so much variety and we stayed in the most amazing places. I think the highlights were probably the Condoriri hike, the Amazon and the trip across the salt flats and the altiplano. It was nice that you punctuated the holiday with some super walks. It was all truly memorable and a hard act to follow.” - SH travelled in August 2018
“I just wanted to thank you for putting together such a fantastic trip for my mother and I. It was truly wonderful and exactly what she wanted. In fact it exceeded all our expectations and gave us both a very special experience that we will never forget. So thank you once again for looking after us so well and understanding what my mother wanted from this trip and delivering with great patience, care and insight. I hope we can have more adventures with you in the future. Many, many thanks.” - KG travelled in March 2018
“We arrived home this morning after such a great trip! Thank you, it was beautifully planned - with enough downtime to recover from all the excitements!
Although there was a lot of travelling, it all went like clockwork, and it did mean we saw so much and got a flavour of each country. Good guides too, and we were particularly fortunate with the young man who looked after us in the Atacama - he was very knowledgeable and enthusiastic.
We were a little apprehensive about the Tango evening in Buenos Aires, having been to some gruesome ‘local culture’ events in other countries, but it was brilliant and very well done, good food too, so altogether a winner. The whole thing was a great success, so thanks again from us both.” - JK travelled in January 2020
“I just want to thank you for your part (and your local partner in Chile) for making our holiday in Chile such a memorable trip. It really was a wonderful combination of luxury and adventure which has made the return to the humdrum very difficult. It's very difficult to give any constructive criticism, there isn’t much under your direct control and it would not be realistic anyway to expect perfection in a country of such great wilderness. I would class Explora Hotel (and Patagonia in particular) as more of an adventure than a resort and thanks again for arranging that for us - it was the highlight.” - RB travelled in January 2019
“We had a marvellous time in Brazil, all the flights worked, all the drivers and guides were great and the hotels were fab, the trip on Tucano was great fun too. Everything that you organised worked perfectly. Thank you.” - SE travelled in October 2018